One-time payments in INR
Paid RocketiQ programmes use one-time payments in Indian rupees. The price shown at checkout includes applicable taxes. Open-source research projects remain free.
Customer-requested cancellation
To request cancellation, email contact@therocketiq.com from the email address used at checkout. Include your order reference and clearly state that you want to cancel and receive a refund. You do not need a student account, and there is no cancellation form to submit on this website.
Your request must reach our inbox within 12 hours of the payment provider's confirmed successful payment to qualify for a full refund of the amount paid. Requests received after 12 hours do not qualify for a voluntary cancellation refund.
Eligibility uses the time your email reaches our inbox, not when we read it or process the refund. Keep a copy of the email you sent. The deadline appears on your private order page once the payment time is confirmed.
If your order-confirmation email has not arrived, use the order reference on your private order page. If the payment time is still awaiting confirmation, send your request promptly; we will check eligibility against the provider's confirmed payment time.
Our support phone number is +91 88663 92877. A phone enquiry does not replace the emailed cancellation request needed to record its receipt time.
Refund initiation and bank credit
RocketiQ reviews emailed requests and manually initiates eligible refunds through Razorpay within 3 business days of receiving the request. If we need information to locate your payment, we will ask for it; the original email receipt time still determines the 12-hour eligibility window.
Refunds go back to the original payment method. A full refund means the full amount paid for the cancelled programme; we do not deduct a cancellation fee from an eligible full refund.
After initiation, a normal Razorpay refund usually takes 7–10 business days to appear in the customer's bank account or card balance. The actual time depends on the bank and payment method and may be shorter or longer. This bank-processing period is separate from our 3-business-day initiation period. See Razorpay's normal refund information.
Sending a request does not mean the refund is already complete. If it has not arrived within the expected bank-processing period, email us with the order reference so we can check its status. For RocketiQ's processing timeline, business days are Monday to Friday, excluding Indian public holidays.
Programme access and physical returns
When the refund is confirmed, access to the purchased programme will be removed. Teaching and materials are delivered outside this website, so RocketiQ manages joining details and removal of external access manually.
These purchases are online services, with no physical product to return. Our shipping and delivery policy explains how joining details are provided.
Payment errors and programme delivery problems
For payment failures, duplicate charges, or programme delivery problems, contact contact@therocketiq.com and include your order reference. The 12-hour rule above describes customer-requested cancellation; other payment or delivery issues are reviewed separately.
If RocketiQ cancels a paid programme before it starts and does not provide the purchased service, you are entitled to a full refund. Nothing in this policy limits rights or remedies available under applicable law for a service that is not provided or a payment error.
Do not email card details, passwords, UPI PINs or payment authentication codes.
Test Mode
Checkout pages and order records marked Test Mode are simulations. They do not charge real money, create a real enrollment, grant external access, or credit a bank account.