Online services; no physical shipping
RocketiQ provides educational programmes and research-learning services online. We do not ship physical products for these purchases. There are no shipping charges, courier tracking numbers or physical returns.
The programme page describes its format, dates and included services. Please check these details before enrolling.
Free programmes with selection
For a free fellowship with an application process, submitting the form does not confirm a place. We email selected applicants on the notification date shown on the programme page, with joining details for the first online meeting. No purchase or order reference is required.
If you are selected and have not received joining details, check your spam folder and contact contact@therocketiq.com using the email address on your application.
Paid programmes: payment confirmation and joining details
For live orders, confirmed successful payment confirms enrollment, and an order-confirmation email is sent to the email address provided at checkout. It includes a private link for checking your order status.
Our team sends joining details manually by email at least 24 hours before the programme starts. The email provides the relevant session links, schedule and instructions. Payment confirmation and delivery of joining instructions are separate steps.
Classes and programme materials are delivered outside this website using the online tools specified in your joining instructions. Materials and activities follow the programme schedule; paying does not mean every scheduled session or resource is immediately available.
If you have not received an email
Check your spam or junk folder and confirm that the email address entered at checkout is correct. If joining details have not arrived 24 hours before the start, email contact@therocketiq.com with your order reference. For access assistance, you can also call +91 88663 92877.
If payment was deducted but confirmation is pending, check your private order page and contact us before paying again. An order marked as awaiting confirmation is not proof of a second payment being necessary.
Schedule changes and delivery problems
We will communicate programme schedule changes using your enrollment email. If a purchased service cannot be delivered, contact us for a resolution under the cancellation and refund policy. The 12-hour voluntary cancellation window does not exclude remedies for a service that is not delivered.
You need a working internet connection, a suitable device and any prerequisites listed for the programme. Tell us about a joining-link or access problem promptly so we can help.
Test Mode
Test Mode payments and order emails are simulations. They do not book a real place, deliver real joining details or grant access to a programme.